FREQUENTLY ASKED QUESTIONS
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
HOW LONG DOES IT TAKE TO PROCESS ORDERS?
It takes about 5-7 business days to process orders.
HOW CAN I TRACK MY ORDER?
Once your order has been confirmed, we will send you a tracking number.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Master Card, Discover, Apple Pay, Afterpay and PayPal
IS IT TOO LATE FOR ME TO CHANGE MY SHIPPING ADDRESS?
Email us with your order number and we can see what we can do for you ♥︎
I SEE THAT MY TRACKING NUMBER SAYS DELIVER BUT I STILL HAVE NOT RECEIVED MY PACKAGE. WHAT SHOULD I DO?
Unapologetically Me by Rae co. is not responsible for any lost or stolen packages. Please file a claim with USPS for your order to be investigated.
WHAT HAPPENS IF MY ITEMS ARE DAMAGED WHEN UPON DELIVERY?
Go ahead and contact us for replacement if applicable. Please include in contact information your name and order number.
Still have questions? Get in touch and we’ll be happy to help.
HOW LONG DOES IT TAKE TO PROCESS ORDERS?
It takes about 5-7 business days to process orders.
IS UNAPOLOGETICALLY ME BY RAE BLACK OWNED?
We are 100% BLACK OWNED!
HOW DOES YOUR PULLOVER HOODIES FIT?
All of our Pullover hoodies are super comfortable and fitted! If you like them to fit more loose I'd recommend you go a size up.
WILL IT KEEP ME WARM DURING THE WINTER?
Yes! Our hoodies are great to keep you warm during the winter. They range from 50% cotton and 50% polyester, 100% fleece and, 82% cotton and 18% poly fleece
HOW CAN I TRACK MY ORDER?
Once your order has been confirmed, we will send you a tracking number.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Master Card, Discover, Apple Pay, Afterpay and PayPal
IS IT TOO LATE FOR ME TO CHANGE MY SHIPPING ADDRESS?
Email us with your order number and we can see what we can do for you ♥︎
I SEE THAT MY TRACKING NUMBER SAYS DELIVER BUT I STILL HAVE NOT RECEIVED MY PACKAGE. WHAT SHOULD I DO?
Unapologetically Me by Rae co. is not responsible for any lost or stolen packages. Please file a claim with USPS for your order to be investigated.
WHAT HAPPENS IF MY ITEMS ARE DAMAGED WHEN UPON DELIVERY?
Go ahead and contact us for replacement if applicable. Please include in contact information your name and order number.
Still have questions? Get in touch and we’ll be happy to help.